Choosing the right managed service provider (MSP) is critical for businesses of all sizes. They’re responsible for managing and protecting a company’s vital technology infrastructure long-term, in addition to helping you meet your business goals through tech. Establishing a good relationship, in the beginning, is essential to having a lasting partnership and experiencing the various benefits an MSP can provide.
To get the best IT provider for your company, it’s important to ask the right questions before making a decision. Here are 10 questions that all businesses should ask before choosing your Utah MSP partner:
1. What Are Your Qualifications?
You need to make sure the Utah MSP you’re selecting has the qualifications to get the job done right. This will help you understand what they’re capable of and whether or not they’re a good fit for your business. Ask what their certification, education, and experience are.
2. What Services Do You Offer?
Not all MSPs in Utah are created equal, and the services they offer can vary. Make sure you know exactly what services an IT specialist is offering before you make any decisions. Some crucial services to ask for are 24/7 monitoring, data backup and disaster recovery, and cybersecurity.
3. What is Your Experience in My Industry?
Different industries require specific compliance and regulations. You want to make sure the managed IT provider you choose has experience in your industry so they can help you meet all the regulatory requirements that apply to your business. They should be able to provide you with case studies or other examples of similar businesses they’ve helped in the past.
4. How Can You Keep My Business Secure?
An enterprise can lose an average of $2.73 million as a result of a data breach from a malware attack. You’ll want to make sure your MSP in Utah is taking your business security seriously. Ask about their security protocols, cybersecurity services, incident response, and how they could get your business back on its feet in the event of a cyberattack.
5. How Can Your Services Help Scale My Business?
One of the benefits of IT service providers is scalability. A provider should be able to help you scale your business, whether you’re looking to expand into new markets or simply grow your customer base. Ask them about their experience in scaling businesses and what services they offer to help with this process.
6. How Will You Tailor Your Services to Meet My Business’s Needs?
Each business has a unique set of needs that require a tailored solution. A one-size-fits-all approach simply won’t cut it. You need to make sure your Utah MSP is willing to tailor their services to your specific business needs. This includes things like creating a custom package of services, providing a dedicated account manager, creating custom reports, or designing a unique security protocol.
7. How Can You Give My Business a Competitive Advantage?
Outsourced IT companies can give businesses a competitive advantage by helping them improve their operations and productivity. Whether that’s through better security, faster scalability, or increased efficiency, an IT company should be able to give your business an edge over the competition. Ask your potential IT provider how they can help you gain a competitive edge and what services they offer that would be most beneficial to your business.
8. What Is Your Response Time from Your IT Technicians?
In the event of an IT issue, you need to know that your MSP in Utah will be there to help you quickly and efficiently. Ask about their average response time for IT issues and what their SLA (service-level agreement) entails. This will give you a good idea of what to expect in terms of service quality and speed.
9. How Do You Communicate with Clients?
Communication is key when working with an MSP. You need to know that you can easily get in touch with them when you have questions or issues. Discuss their communication channels and how they typically communicate with clients to gauge how responsive and helpful they’ll be throughout the duration of your contract.
10. What Are the Total Costs for Your Services?
MSPs in Utah can vary widely in terms of pricing. Make sure you understand all the costs associated with their services so there are no surprises down the road. Be sure to ask about things like setup fees, monthly fees, per-incident fees, and any other hidden costs that may be involved.
Partner with a Utah MSP You Can Trust: Simple Systems
Now that you know what to ask an MSP in Utah, it’s time to find one you can trust. At Simple Systems, we offer comprehensive IT services that are tailored to meet the needs of your business. We have experience in a wide range of industries and our team of experts is always available to help you with any IT issue you may have.
Contact us today to learn more about our services or to get started with a free consultation.